Plain English first
We use short explanations, defined terms and practical examples. We avoid invented savings, fake urgency, unsupported testimonials and claims that cannot be checked.
Current information needs a source
Price-cap figures, deadlines, compensation amounts and formal rights can change. When we publish those details, we identify the organisation, title, URL, effective date and review date where available.
Corrections and feedback
If you spot an unclear or out-of-date explanation, contact us with the page address and the part that needs checking. We use feedback to keep the guidance clear and useful.