Start with the problem you can see
An energy account can look confusing when a bill, payment, meter reading and balance do not seem to line up. The checker starts with your concern in plain language, then narrows it into facts that can be checked.
Separate checks from conclusions
The Energy Money Checker shows how an assistant can ask structured questions and explain possible next steps. It does not decide that a supplier owes you money or that a rule definitely applies. Those decisions need current evidence and appropriate official guidance.
Choose your next action
You may need to compare readings, ask your supplier a focused question, keep a record of a complaint or consider a tariff comparison. The result should make the next step clearer, whether or not switching is sensible.