What can we help you with today?
Bills, tariffs, refunds or switching — start by asking a question.
No registration required. No account credentials. You stay in control.
Make sense of what happened before deciding what to do next.
Bills, readings, payments and tariff details can arrive as separate pieces. Your AI Energy Assistant helps organise the account problem into useful questions and next steps.
Ask AI about your account
Check it. Fix it. Switch it — if switching makes sense.
Energy decisions are easier when the account itself makes sense first. The checker is designed to turn a confusing problem into a useful list of questions and next steps.
Check what changed
Separate the bill, reading, payment, balance and tariff so you can see which part needs attention.
Fix the question
Prepare focused evidence and a clear question for your supplier, without sharing unnecessary personal details.
Switch if it helps
Compare options when your account is understood. Switching is a choice, not a substitute for fixing an account problem.
Start with the thing that looks wrong
Plain-English guides for the moments when an energy statement does not tell a simple story.
Your energy account should make sense.
Use your own dates, readings, payments and bills to work out which detail needs attention. You can start without registration or unnecessary personal information.
See how it worksCalculate with your own numbers
Simple calculators can help you test an assumption. They use your entered rate rather than pretending there is one rate for every household.
Useful guidance should show its working.
Where a check relies on a formal rule, we show the source and dates. Other guidance is clearly presented as practical help rather than a formal decision.
Designed for less data
No registration or account credentials are needed to start. The checker does not ask for a full address, MPAN, MPRN, bank details or date of birth.
Read the methodology →