Conversation is an organiser
The assistant can help identify whether you are talking about a high bill, a Direct Debit, a refund, a meter issue or a switch. It turns the information you provide into clear facts and asks a useful next question.
Calculations and formal checks use clear, reviewable methods
Calculations and formal checks use the information you provide and the sources identified on the page. Where a result depends on a rule, the relevant dates and source references are shown so you can check them.
Results should show uncertainty honestly
Where evidence is missing or a rule cannot be confirmed, the right result is “worth checking” rather than a confident promise. This is especially important for back billing, refunds, complaints and compensation.